Blog and Stories

The Health Quality Council of Alberta (HQCA) has recognized four initiatives in the province that are making a positive impact on Albertans’ experiences receiving healthcare services. “We often only hear news about Alberta’s healthcare system when something has gone wrong....

Register now for our new accredited multi-day course. We are pleased to be co-hosting an upcoming course to discuss the role of Human Factors in Healthcare. The multi-day accredited course is being held with the W21C and the University of Calgary.  For...

Quality Exchange shares information about positive things happening in Alberta’s healthcare system. Whether it’s featuring innovation in clinical practice, or humanizing the way healthcare is delivered, Quality Exchange shares initiatives that have impacted outcomes and experiences of staff, families, patients, residents, and...

The HQCA is honoured to be recognized as one of Alberta’s top employers for 2019, making it the third year in a row that the HQCA has received this prestigious honour. Alberta’s Top 75 Employers recognizes employers that lead their...

On Friday, March 8 from 8:30 a.m. – 3:10 p.m. the W21C Research and Innovation Centre and the HQCA will host the 2019 Certificate Course in Patient Safety & Quality Management Presentation Day. Details Date:  March 8 Time: 8:30 a.m. – 3:10 p.m. Cost: Free Venue:...

D’Arcy Duquette, Chair, HQCA Patient and Family Advisory Committee   This is the third part in a series on the value of patient feedback. The first two installments can be found here and here. HQCA Executive Director, Charlene McBrien-Morrison recently reflected on Alberta’s journey...

Can you imagine a culture where human errors and threats to patient safety are seen as opportunities to learn about weaknesses in the system? No blame – just learning and improving patient care. In a just culture, healthcare workers and patients or...

Those interested in improving experiences in long-term care joined us to learn more from Rivercrest Care Centre staff about their successes and challenges. Rivercrest Care Centre was the third in our four-part series highlighting improvements to the resident experience in...

Quality Exchange shares information about positive things happening in Alberta’s healthcare system. Whether it’s featuring innovation in clinical practice, or humanizing the way healthcare is delivered, Quality Exchange shares initiatives that have impacted outcomes and experiences of staff, families, patients, residents, and...

On the five-year anniversary of the release of the HQCA’s Continuity of Patient Care Study, Greg Price’s family reflects on their journey to improve continuity of care for Albertans.  Five years ago, after the courageous decisions made by the Board and...